Services | Firoozeh Flow

Our Services

Bridging the gap between machines and workforce, we develop high-fidelity training programs and operator qualification frameworks to ensure your production team is launch-ready.

We ensure your technical training is effective by evaluating it against a high-clarity framework that can also serve as your standard training template. We can guide your team through the drafting process, coaching them on what questions to ask, and how to gather information from in-house SMEs and supplier documentation, combining all into a cohesive learning tool. By role-playing as the end-user, accounting for various assumed knowledge levels, we can stress-test your materials to identify gaps and opportunities for improvement, whether it's intended for novice operators or senior technicians. This rigorous assessment ensures that your training is not just technically accurate, but truly accessible to the person standing at the machine.
We guide your team in creating a blended learning architecture that ensures theoretical knowledge translates into physical performance on the shop floor. By defining exactly which skills are best learned in a quiet environment versus those requiring hands-on time, we maximize training efficiency. Think of this as the glue between all of your standard work instructions, so operators know WHY/HOW instead of only WHAT. This strategy ensures operators have the confidence to perform, problem solve, and continuously improve under real-world pressure.
We design structured qualification frameworks to help you validate true technical competency. To ensure your Qualification Matrix (QM) accurately reflects the primary skills needed to run machines effectively, we identify requirements from multiple sources, including interviews with your in-house subject matter experts, deep-dives into supplier specifications, and direct shop-floor task assessments. We can then build a tiered strategy that defines what operational readiness looks like at different levels, distinguishing between an operator who can perform tasks under supervision versus one capable of running equipment independently. Whether you need to improve the validation portion of an existing QM to reflect real-world skills, or you require a new, comprehensive QM strategy, we provide your operations management team with a reliable roadmap to track workforce readiness and ensure safety and quality standards are met across every shift.
We coach you on facilitating supplier knowledge transfer that goes beyond the basic required documentation provided in Factory or Site Acceptance Tests (FAT/SAT). Supplier documentation is typically limited to utility specs and spare parts lists, with only rudimentary operating manuals included. Research shows that most supplier-provided content is not directly usable for training, as it is often overly technical or lacks the structure needed for shop-floor learning. We step in to reformat, restructure, and expand this raw content into comprehensive training material, ensuring your team has the internal capability to train future workers long after the supplier’s trainers have left your site. Our strategy can begin early in the equipment lifecycle, working with your in-house technical staff to build an initial documentation framework before the SAT even begins. This living document is expanded as more supplier content becomes available, culminating at the commissioning phase where we guide you to integrate final real-world machine photos and reflect any last-minute control changes to ensure your team has a complete training guide on day one.
We consult on physical and digital tools to help your trainers simulate factory processes and common operator tasks safely and cost-effectively outside of a factory environment. From specifying demo equipment and classroom learning aids, to designing visual teaching materials, we help you build a sandbox where mistakes are free to be made as employees learn. This is the ideal solution for scale-up hiring phases where you need a large amount of new hires, often in multiple global sites, all up to speed before they ever touch live production machinery.
We can help you integrate generative AI tools to streamline the drafting of dense training libraries, expand ideas for lesson plans and much more. Instead of spending months manually writing content from zero, we can use AI to assist in drafting and structuring content to a proven standard, which is then human-verified for accuracy and final formatting. This allows your in-house subject matter experts to focus on the technical nuances of the content, while AI handles the heavy lifting of general or repetitive content structure.
Virtual Reality (VR) or Augmented Reality (AR) learning applications are only as good as the data powering them. VR/AR providers do not know your processes or machines, so you need to provide content to them to map to their systems. We can help you provide the foundational technical scripts and logic paths that allow VR/AR systems to function as effective training tools. By ensuring your written content is structured for spatial learning, we help you create immersive experiences that reduce training time and improve long-term memory retention for complex procedures.

We partner with product teams to define, design, and scale high-performing digital products.

Defining the right product before you build it. We help founders and product teams clarify what to build and why. Through user research, market analysis, and stakeholder alignment, we define clear product direction, validate assumptions, and shape roadmaps that reduce risk and speed up delivery.

Includes: Product discovery, concept validation, stakeholder workshops, UX strategy, product roadmapping
Evidence-led product decisions. We uncover real user needs and behaviors through qualitative and quantitative research. By validating ideas early and continuously, we help teams avoid costly rework and build products that perform in real-world conditions.

Includes: User interviews, usability testing, UX audits, behavioral analysis, analytics-informed insights
Clear, usable, and scalable experiences. We design intuitive, high-quality interfaces for complex digital products. Our UX/UI design balances usability, aesthetics, and technical constraints to support both user satisfaction and long-term product growth.

Includes: Mobile app design, web app design, interaction design, UX writing, accessibility-aware UI
Improving the performance of existing products. We redesign and optimize existing products to improve usability, engagement, and conversion. From modernizing legacy systems to refining mature platforms, we focus on measurable improvements across key user journeys.

Includes: Product redesigns, onboarding optimization, retention & conversion UX, legacy UX modernization
Built for scale and complexity. We create scalable design systems and data-driven interfaces for products with complex workflows or data. From information architecture to dashboards, we ensure consistency, clarity, and long-term maintainability.

Includes: Design systems, information architecture, dashboards, data visualization, analytical UX
Stronger teams. Better product decisions. We support product teams through workshops, design frameworks, and embedded design leadership. Our hands-on approach helps design, business, and technical teams align faster, collaborate better, and mature their design and product practices.

Includes: Design frameworks, design workshops, UX team mentoring, cross-functional alignment

From equipment FAT/SAT reviews to rigorous SOPs, we deliver the precision-focused documentation required for global compliance and seamless scale-ups.

We perform rigorous technical audits of Factory and Site Acceptance Test (FAT/SAT) documentation to ensure it meets the precision required for high-stakes manufacturing. Rather than just verifying that a document exists, we review the content for technical accuracy, completeness, and alignment with your specific factory standards. Considering most supplier documentation exceeds several hundred pages per machine, our process keeps your in-house experts focused on their primary tasks while we handle tedious line-by-line reading. We save your team significant time by redlining supplier documents and identifying critical information gaps early in the equipment lifecycle. This ensures that the final documentation handed over by vendors serves as a reliable, high-fidelity knowledge source for your operations, maintenance, and engineering teams, requiring only a final, streamlined review from your internal staff.
We can help you develop high-clarity Standard Work Instructions (SWIs) that define the most efficient and safe way to perform specific production tasks. Beyond guiding you with drafting new content, we can also perform audits of existing SWIs from an end-user perspective, verifying if every step can be truly understood and properly completed using only the provided text and images. We also identify and remove document bloat, such as redundant labeling or excessive headers, ensuring that content is both functional and lean. This rigorous approach ensures your SWIs are not only complete and ready for formal audits, but also serve as a reliable daily guide for operators at any experience level.
We specialize in drafting and refining rigorous SOPs that govern complex manufacturing ecosystems and ensure seamless scale-ups. Our process involves auditing your current SOP library to eliminate administrative friction, ensuring that high-level procedures stay focused on governance and logic rather than getting lost in excessive formatting or redundant details. We convert your technical requirements into a clean, compliant structure that meets your standards while remaining clear and accessible to the teams who use them.
We stress-test your existing documents to ensure you are more prepared for external or internal audits. By role-playing as an auditor and conducting a review of your SOPs, SWIs, and qualification records, we identify areas of vulnerability and opportunities for improvement. This service provides you with a clear roadmap to bridge documentation gaps, ensuring that your technical records accurately reflect your shop-floor reality and meet the precision-focused standards required for global compliance.
We can help you integrate generative AI tools to streamline the creation or revision of technical documentation. By using AI to assist in the initial drafting, reformatting, and cross-referencing of dense equipment manuals and process notes, we significantly reduce the time required to build a compliant technical documentation ecosystem. Every AI-supported document is subjected to human verification by your internal SMEs, ensuring that your documentation efforts remain not only fast and scalable, but technically sound.